a. The domain https://www.caelum.in including any web-pages, thereof is the web-site (“Website”) of Caelum (hereinafter “Caelum”, “we”, “us” or “our”) having its registered office at G-202, Serenity Complex, Oshiwara, Andheri (W), Mumbai – 400 102
b. Please also read Terms and Conditions (“Terms”) and other policies as set out on the Website before proceeding to place an order. By placing a purchase order, it shall be deemed that you have read the Terms and Conditions and other policies including this policy and the same are acceptable and binding upon you.
INVITATION OF OFFER AND ACCEPTANCE OF OFFER:
a. All products and information displayed on Website is Caelum’s invitation to offer and not an offer. Your order for purchase of any products constitutes your offer which shall be subject to Terms and the terms as listed in this policy and Caelum reserves the right to accept or reject your offer in part or in full.
b. Acceptance of your order for purchase by Caelum will take place upon dispatch of the product(s) ordered. For avoidance of doubt, no act or omission by Caelum prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.
c. Dispatch of all the product(s) ordered, may or may not happen at the same time, in such a scenario that portion of the order which has been dispatched will be deemed to have been accepted by Caelum and the balance would continue to be an offer to Caelum and Caelum reserves the right to accept or reject such balance order.
d. We may also require additional verification or information before accepting any order. If you have provided us with your contact details such as mobile number, phone number or e-mail address, we will call you or send you an e-mail or use any other mode of communication for obtaining additional information from you to accept your order.
e. Caelum may either call you or send an e-mail or through any other mode of communication notify you, as soon as possible, the (i) receipt of your order; or (ii) confirm dispatch of product(s) and acceptance of your order.
f. With respect to product(s) sold on the Website, we receive payment from you before your order has been shipped. If, for any reason, we are unable to deliver you the product(s), as per your order, we will inform you about the same and even refund the value of the product(s) not available or incapable of delivery. In case where the product(s) are sold on the Website but payment terms are ‘Cash on Delivery’ then Caelum will only inform you about its inability to accept your offer.
g. Caelum processes one shipping address per order. Therefore, if you would like to order several items and have these items shipped to different people, Caelum will treat each shipping address as separate orders.
h. Any coupon code can only be used once by one user. Coupon code will not be valid on discounted products. Coupon codes cannot be clubbed with existing offers, wallet or discounts.
EXACTNESS NOT GUARANTEED:
a. Caelum hereby disclaims any guarantees of exactness as to the finish or appearance of the product/merchandise as ordered by you.
b. Caelum endeavors to provide you merchandise which is of best quality. However Caelum does not take any guarantee that the merchandise will meet your expectation as many of these merchandises are handmade and there may be variation in each piece.
c. Caelum has taken all steps to ensure that the color, size, shapes, design, and other features of the products/merchandise that are displayed on our Website is accurately reproduced so as to resemble the actual product. However, the graphical display i.e. visuals of the products/merchandise would be dependent upon the configuration of your computer resource. Caelum does not guarantee that the color of products/merchandise displayed on the Website in your computer resource accurately represents the actual product/merchandise. There is also a possibility that the quality of any products purchased or obtained by you through the Website may not meet your expectations.
d. Caelum expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product information and/or specifications) on the Website.
e. While we have taken precautions to avoid inaccuracies in content; this Website, all content, information, software, products, audio or video and related graphics are provided as is, without warranty of any kind. Caelum is not obligated to provide any physical preview of the object either before or after the sale.
LIMITATION OF LIABILITY:
a. Caelum is not liable to compensate you if the quality of any products/merchandise purchased by you through the Website did not meet your expectations. At the most, Caelum may allow you to return the product in exchange of another product as per the terms prescribed under Caelum’s “Return and Exchanges Policy”.
b. You cannot ask from Caelum any special, incidental, indirect or consequential damages or compensation of any kind, for any reason, including but not limited to:
i. any variation in the finish or appearance of the final product/merchandise;
ii. any delay in delivery caused by unforeseen circumstances or Force Majeure events;
iii. any missed opportunities to avail certain discounts;
iv. any issue with courier companies or our delivery partners or their personnel;
v. any gift/discount voucher which got deactivated upon reaching the expiry date;
vi. unavailability of items which you tried to purchase etc.
c. Without prejudice to aforesaid, aggregate liability of Caelum, its contracted parties, employees, consultants, etc., in connection with this policy shall be limited to the value of the relevant Product(s) purchased by you through the Website.
For example: Your purchases aggregate to INR. 10,000 consisting of several products say Product A (costs INR 2,500), B (costs INR 4,500), C (costs INR1,000) and D (costs INR 2,000). If Product B is found to be damaged or unsuitable for usage by the customer, Caelum’s liability shall be limited to INR 4,500 only.
d. Unreasonable and unlawful requests in addition to return or exchange, over and above the entitled refund, will be treated as loss to Caelum and Caelum reserves the right to cancel orders or block accounts of such customers without any prior notice.
a. We require signature of the person ((i) yourself; or (ii) intended recipient in case of gifts; or (iii) any person known to you/intended recipient who is present at the time and place of delivery and accepts delivery on your behalf/intended recipient to whom products have been delivered) as acknowledgement of delivery of the products so ordered. Once we have an acknowledgment, the ownership in the products passes on to you/intended recipient.
b. Caelum shall not be liable for any delay/non-delivery of the product(s) purchased due to any reason which is beyond its reasonable control. It is therefore advisable that you place orders well in advance.
c. Caelum shall not be liable for any non-delivery of the product(s) purchased on account of erroneous details provided by you to Caelum such as wrong recipient name, recipient address or contact number, etc.
d. If the product is returned to Caelum as undelivered due to wrong address, Caelum shall be entitled to extra cost for resending the product(s) to the correct address. The extra cost towards re-delivery shall be paid upfront by you and the delivery time shall be extended.
a. By placing a purchase order for a product on the Website, you agree that you are accessing the product(s) available on this Website and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction with Caelum through this Website.
b. Before placing an order on Caelum you are requested to carefully read the description of product(s), product specific conditions, the Terms and various policies including ‘Returns and Exchange Policy’.
c. As practice Caelum returns money into the same bank account/debit card/credit card account from where it received the payment. However, in exceptional cases, Caelum may in its discretion and subject to certain conditions entertain your request to for transfer/refund money into any other credit card/debit card/bank account as applicable.